Lender Support for those affected by Coronavirus

This list is for current borrowers looking to discuss their current circumstances - please only use the phone numbers for these purposes to allow support to be given to those who require it most.

Written on April 7, 2020 by Xeinadin Group

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High Street Banks

Barclays - Business Banking clients should call 0800 197 1086, (8am to 8pm Monday to Friday) or alternatively contact their Relationship Manager direct. Barclays are also organising calls and WebEx’s for specific topics around supply chain, etc - current borrowers will be contacted directly with regard to this. Full guidance is HERE and Barclays are requesting you only call them to discuss immediate issues with your finances allowing them to focus on helping those in the most vulnerable situations

Clydesdale - Current borrowers should have been contacted by the Business Relationship Manager and can also call 0800 756 0800 or mail businessdirect@clydesdalebank.co.uk. Full guidance is HERE and they also have a FAQ page HERE.

HSBC - HSBC has allocated £5bn to help businesses and their full coronavirus guidance is HERE. Current borrowers with concerns should contact 08000 121614, (9am to 5pm Monday to Friday)

Lloyds - Full details of their £2bn support package are available HERE and current borrowers should contact their Relationship Manager or the Client Service Team on 0345 601 5585

NatWest / RBS - NatWest has pledged £5bn of working capital support for SMEs during the coronavirus outbreak and details are available HERE. Current borrowers should speak to their Relationship Manager or call 0345 711 4477.

Santander - Santander has told us that their business relationship team have already contacted the majority of their customers and are offering support to manage cash flow and supply chain issues. They also have a dedicated helpline on 0800 0156 382.

Challenger Banks

Aldermore - Aldermore has announced a forbearance policy and are offering repayment holidays of up to 3 months that will not affect businesses’ credit rating - full details HERE. Borrowers should contact their Relationship Manager or call 0161 238 5004 to discuss their individual situation. They can also email commercialportfolioteam@aldermore.co.uk.

Atom Bank - Current customers should call 0330 053 6067.

Cynergy Bank - Cynergy have informed us that they are making direct contact with all their current customers and discussing bespoke support as required. Any borrower who has not yet had contact should call their Relationship Manager or 0345 850 5555, (8am to 6pm Monday to Friday). A support page is also available HERE.

Handelsbanken - Current borrowers should have been contacted by their Relationship Manager - those who have not been contacted can call 0800 470 8000.

Metro Bank - Current borrowers should have been contacted by their Relationship Manager and a support page is available HERE.

Shawbrook - Customers should call 0330 123 4521 or email cm.broker@shawbrook.co.uk and a support page is available HERE.

Thincats - Thincats are making direct contact with all their current lenders and offering bespoke support as required. Any borrower who has not yet had contact should call their Relationship Manager.

Wesleyan - Borrowers should contact their Relationship Manager and if they are not able to contact them / not aware of who they are they should contact Sarah Jarvis on 020 8254 1872 or 07795 153014. Borrowers should have their business name, Account Number (found on bank statements as the Direct Debit reference), and be able to discuss their request and reasons behind it.

Peer to Peer Cashflow Lenders

Crowd2Fund - Crowd2Fund have contacted us to confirm that businesses should keep making payments to protect their “perfect repayment status”. Support is available through the CBILS scheme. For borrowers who are able to demonstrate a reduction in turnover, owing directly to the COVID-19 situation, that they are able to demonstrate through Management Accounts and other performance indicators, Crowd2Fund may be able to help by restructuring loans to a flexible repayment schedule - via their 'Revenue Loan' product.

ESME - Borrowers with repayments issues should call the customer care team on 0203 936 4800 or email accountsteam@esmeloans.com.

Funding Circle - Existing borrowers will have received direct communication from Funding Circle already. If you want to discuss your loan please call 0800 048 2467 (option 1, then option 4 to get to the customer solutions team). Borrowers can also email customersolutions@fundingcircle.com 

Lending Crowd - Fully focused on supporting existing clients. Current borrowers should contact 0131 564 1600 to discuss their circumstances.

Alternative Lenders

365 Business Finance - Borrowers should call 0207 1000 365.

FSE Group have contacted us to confirm they are still lending and have almost £200m to invest. Borrowers should contact Julie.silvester@thefsegroup.com 

Iwoca - Have a Coronavirus support page HERE and current borrowers wanting to talk through options should speak to their account manager or call 0203 397 3375. Iwoca are also sending out a regular communication to borrowers as events develop. 

Just Cashflow - Current borrowers should call 0141 301 1022 or email customercare@just-cashflow.com. When calling please make sure you have your Account Number to hand and as much information as possible to help support your case. 

Nucleus Finance - Existing borrowers should email - collections@nucleus-cf.co.uk or call 020 7839 1980. Please have the name of the business and reference number to hand when you call.

YouLend - Current borrowers should call 0845 600 3573

Property and Bridging Lenders

4syte - Existing borrowers should call 01245 377032 or email proposals@4syte.co.uk to discuss their loan. 4Syte recommend that borrowers contacting them have detail to hand in terms of what they are asking for in terms of assistance and details of their future plans.

Aldermore Property Development Finance - Aldermore have announced a forbearance policy and are offering repayment holidays of up to 3 months that will not affect businesses’ credit rating - full details HERE. Property Borrowers should contact their Relationship Manager or email propdevcrm@aldermore.co.uk.

Alternative Bridging Corporation - Borrowers should direct any questions or queries to their BDM. If they are not able to make contact they should contact Simon Michael via email on Simon.Michael@alternativebridging.co.uk or call on 0208 349 5190.

Gemini Finance - Existing borrowers should speak to their Relationship Manager or alternatively call Matt on 01704 871818 or email matt@geminifinance.com.

MTF - Current borrowers should contact - enquiries@mt-finance.com or call 0203 051 2331to speak with a member of their Property team.

Octane - Borrowers should contact their Relationship Manager directly in the first instance. Borrowers who are unable to do so or who are not aware of who their Relationship Manager is should call 0345 222 9009.

Ortus - Ortus have contacted all of their current borrowers directly. Anyone who has not been contacted should call 020 3397 0237.

Paragon - Paragon has a dedicated support page HERE. Buy to let customers needing financial help should call 0345 849 4080. Those with second charge mortgages should call 0345 149 7751.

Precise Mortgages - Customers wishing to discuss their situation should call 0800 781 8558. If you would prefer to be called back please email your mortgage account number to collectionsenquiries@precisemortgages.co.uk and give times they are available to talk. A dedicated page is also available HERE. Paragon have told us that they are offering a number of support options including payment holidays and the account status reported on credit files will be recorded as either ‘0’ or ‘U’. This classification seeks to preserve the borrowers' credit record during the payment holiday period.

Shawbrook - Clients with Buy-to-Let, Bridging or Commercial Investment Loans should call 0330 123 4521 or email cm.broker@shawbrook.co.uk. Clients with Second Charge Mortgages should call 0345 600 7681 or email rm.sales@shawbrook.co.uk.

TFG Capital - Borrowers should direct all queries to kieran@tfgcapital.co.uk or call 01302 965594.

Invoice Finance / Short-term Lenders

Aldermore Invoice Finance - Invoice Finance orrowers should contact their Relationship Manager or call 0333 363 5137. They can also email aifdirect@aldermore.co.uk.Aldermore has announced a forbearance policy and are offering repayment holidays of up to 3 months that will not affect businesses’ credit rating - full details HERE

Lloyds Invoice Finance - No arrangement fees for new or increased invoice discounting and finance facilities. Borrowers should contact their normal Relationship Manager.

Skipton Business Finance - Borrowers should have been contacted by their Relationship Manager and a help page is available HERE.

Asset Finance Lenders

Aldermore Asset Finance - Asset Finance borrowers should contact their Relationship Manager or call 01189 55 6675 to discuss a repayment holidays of up to 3 months that will not affect their businesses’ credit rating - full details HERE

Armada Asset Finance - Borrowers should call 01392 879599.

Corporate Asset Solutions - Payment holiday requests should be directed to collections@corporateasset.co.uk.

Metro Bank Asset Finance - Borrowers should call the Guildford office on 01483 663 679.

OnePM - Borrowers should call 01225 474 230 (Option 2), or email customerservice@onepmfinance.co.uk.

Paragon Asset Finance - Any request for a payment holiday should be sent to Recoveries@paragonbank.co.uk. Paragon have told us they aim to reply within 2- 3 working days and info borrowers could provide all the following in one email it will speed up the process: Details on current circumstances along with Customer name, Agreement number(s), current and forecast Management Information (smaller firms that do not produce Management Information should provide 3 months' bank statements). Notes on whether the assets are being stood down or still being utilised by the business as well as updated Contingency Plans explaining what the impact to the business is, how they will deal with it other than with Paragon’s assistance will also be required. Finally, customers should also state that they authorise Paragon to carry out a new company search.

Shawbrook Asset Finance - Shawbrook are actively looking to support existing clients during this period and requests should be made directly to your Relationship Manager. Requests for payment holidays/reductions relating to coronavirus will require the following pieces of information: Forecasts for the requested length of the payment reduction (ie if you are asking for a 3-month payment reduction, Shawbrook will require financial forecasts for that 3-month period), up-to-date financials and bank statements, details of any insurance cover and a list of your other funders and what they have agreed to.

Wesleyan Asset Finance - Customers seeking forbearance should contact the Bank’s Collections Department directly via email bank.collections@wesleyan.co.uk. Please have your Agreement number, Business name and details and as much information to hand about your current circumstances. Wesleyan will respond to the person who emails in and customers should not cancel their direct debits as Wesleyan will take responsibility for re-scheduling agreements.

Ultimate Asset Finance - Current borrowers should call Colin Chastey on 01455 886 650 or email either cchastey@ultimateassetfinance.co.uk Or uafcollections@ultimatefinance.co.uk.

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